How to Choose the Right International Moving Company in Japan
Moving internationally is a major life event—and choosing the right moving company can be the difference between a smooth transition and a stressful nightmare. It’s not just about getting your belongings from Point A to Point B; it’s about entrusting a company to handle your memories, your essentials, and your future.
For people relocating from Japan to the United States, the stakes are even higher. You’re navigating two different languages, two sets of regulations, and thousands of miles of open ocean. A single oversight—like an incomplete customs form or improperly packed container—can lead to weeks of delay, surprise costs, or even loss of personal property.
That’s why in 2025, the company you choose to guide your move matters more than ever.
At SDC International Shipping, we believe your moving company should do more than lift boxes. They should lift the burden of international logistics off your shoulders. In this guide, we’ll show you how to evaluate your options, what red flags to avoid, and why our team is trusted by expats, professionals, and families moving from Japan to the USA.
Understand What International Movers Actually Do
It’s easy to assume that all moving companies are the same—until you realize how dramatically international moves differ from local or even domestic relocations.
So, What Does an International Moving Company Really Do?
An international mover is both a logistics coordinator and a regulatory expert. They don’t just move items—they navigate the complex global systems that allow household goods to cross borders legally and safely. Here’s what a reputable company should provide:
- Packing services with export-grade materials
- Documentation and customs support for both Japan and the U.S.
- Freight booking (by sea or air)
- Storage solutions (short- or long-term)
- Insurance options tailored to your shipment
- Inland transportation and final delivery
International movers also coordinate with licensed customs brokers, manage inventory lists for inspections, and keep your shipment moving through multiple checkpoints—ports, warehouses, and government agencies—without you needing to micromanage.
Why Local Movers Aren’t Enough
Many local moving companies in Japan or the U.S. claim to offer “international moving,” but often act as middlemen—outsourcing key parts of the move to unknown third parties. That leads to:
- Gaps in communication
- Lack of responsibility if issues arise
- Hidden costs or inconsistent timelines
When choosing your moving company, look for one with direct international moving experience, established overseas partnerships, and the proper licensing to ship goods by sea or air. Ask how they handle shipments from start to finish—not just in Japan, but once your container arrives in the U.S.
At SDC, we manage everything in-house or through exclusive partners that are fully vetted. From packing up your apartment in Tokyo or Osaka to delivering your belongings in Los Angeles, New York, or anywhere in between, we stay with you every step of the way.
Questions to Ask Before Hiring a Moving Company
Not all international moving companies are created equal. While their websites may look similar and their promises sound alike, the reality can vary widely behind the scenes. The key to making the right decision? Asking the right questions up front.
Whether you’re speaking with a representative in person, over the phone, or through email, these questions will help you quickly separate the professionals from the amateurs.
1. Are You Licensed by the Federal Maritime Commission (FMC)?
Any company offering international sea freight services to or from the U.S. must be licensed by the FMC. This ensures they meet strict regulations for financial responsibility, cargo handling, and insurance.
🔎 Pro Tip: You can search the FMC’s official database to verify a company’s license number.
👉 SDC International Shipping is fully FMC-licensed and bonded.
2. Do You Offer Containerized or Consolidated Shipping?
International movers should give you options:
- Full container shipping (FCL) for larger moves
- Groupage/shared container (LCL) for smaller loads
Ask if they offer both—and who manages the container consolidation. At SDC, we handle our groupage shipments in-house to minimize delays and reduce cost for clients.
3. Will You Handle My U.S. Customs Documentation?
Filing the right customs forms (like CBP Form 3299 or DOT Form HS-7) is essential. If a company hesitates or says “you can do it yourself,” be cautious. A true international mover should assist with all paperwork or provide a licensed customs broker.
SDC’s relocation specialists walk every client through the full documentation process—and catch red flags before your container ships.
4. Do You Have Experience with Moves from Japan to the USA?
Experience in general isn’t enough. You want a mover who regularly handles Japan-to-USA relocations and understands both sides of the system—Japan’s departure protocols and U.S. customs and delivery logistics.
SDC has decades of experience moving individuals, families, and professionals from Japan to destinations across the U.S.—including those relocating for jobs, retirement, education, and government assignments.
5. What Are My Insurance Options?
Any mover that tells you “damage is unlikely” but offers no clear insurance policy is a major red flag. You should always be offered:
- Total loss insurance (covers only full shipment loss)
- All-risk insurance (covers breakage, theft, partial damage)
SDC offers multiple insurance tiers and explains them clearly before your move.
Red Flags to Avoid
Just as there are signs of a great moving company, there are also warning signals that should make you stop and reconsider. International moves are too important—and too costly—to gamble on unqualified or unreliable providers.
Here are some of the most common red flags to watch for when evaluating movers:
No Physical Presence in Japan or the U.S.
If a company has no address, warehouse, or verified team in either country, how will they manage your shipment on the ground? Ask where their operations are based and who handles your container on both ends.
SDC operates through dedicated facilities and exclusive partners in Japan and the USA, offering full control and visibility from start to finish.
Upfront Payment Without a Clear Contract
Legitimate international movers provide:
- A detailed quote
- A terms-of-service agreement
- Written documentation outlining services, timelines, and responsibilities
If someone asks for a large deposit before offering specifics—or asks you to wire funds informally—it’s time to walk away.
Vague Timelines and Missing Inventory Process
A good mover will give you:
- A realistic shipment timeline (with flexibility for customs)
- A structured inventory checklist process
- A pre-move survey (in-person or virtual)
If a company says, “just pack what you can and we’ll sort it later,” they are not operating at international standards.
RoRo Shipping for Vehicles
As mentioned in earlier articles, SDC does not recommend RoRo shipping due to the security risks and limitations. If a company pushes RoRo as their primary vehicle transport method, consider what corners they might cut elsewhere.
No Mention of Customs or Compliance
International moves aren’t just about transport—they’re about regulations. If a moving company doesn’t clearly talk about customs forms, insurance, import requirements, or inspection protocols, they are not prepared to guide you through the process.
Compare Service Types: Agents vs. Direct Movers
The Agent Model
Some companies act solely as sales agents, outsourcing your move to third-party carriers. You might book with them in Japan, but never hear from them again after pickup. This model often results in:
- Poor communication
- Confusion about who is responsible
- Delays in customs or final delivery
The SDC Difference
SDC International Shipping operates as a direct international mover. We manage:
- In-country packing and pickup in Japan
- Freight and customs coordination
- Final-mile delivery in the U.S.
This full-service model ensures:
- Clear accountability
- Streamlined communication
- Better protection of your items from start to finish
Look for Transparent, Customized Quotes
Why Flat-Rate Quotes Aren’t Enough
If a company offers a one-size-fits-all quote without understanding your inventory, beware. A proper international quote should factor in:
- Volume of items (measured in cubic meters)
- Destination city in the U.S.
- Type of container (FCL or groupage)
- Port charges, handling, and delivery distance
SDC’s Process
We begin every quote with a free consultation. You can request:
- A virtual survey via video call
- An in-person estimate (in select cities)
Our quotes break down:
- Packing services
- Shipping costs
- Customs and clearance fees
- Optional storage and delivery
No hidden fees. No vague promises. Just real numbers and real peace of mind.
Reviews, Testimonials, and Third-Party Ratings
In 2025, online reviews are one of the most powerful tools at your disposal—but you have to read them with a critical eye.
What to Look For
- Verified reviews on Google, Trustpilot, and industry directories
- Specific mentions of communication, timing, packing quality, and resolution of issues
- Recent reviews that reflect current service quality
SDC Client Success Stories
Our clients include:
- Corporate relocations
- Government/military families
- Expats returning home
- Students and retirees
Many return to us for second and third international moves. Our 5-star reputation is built on one promise: We move your world with care.
The Importance of Licensed, Insured, and Bonded Movers
Before signing anything, ask for proof of:
- FMC licensing (for sea freight to the U.S.)
- Insurance coverage (total loss and all-risk)
- Bonding (financial responsibility in case of disputes)
SDC checks every box. We believe in full transparency and provide documentation upon request.
How SDC International Shipping Stands Apart
Global Network, Local Touch
With teams in Japan and the U.S., we manage your move across time zones, languages, and ports.
Flexible Shipping Options
- Full containers for larger moves
- Consolidated groupage for smaller shipments
- Containerized vehicle transport (no RoRo)
Proven Process
- Pre-move consultation and checklist
- Secure packing by trained professionals
- Real-time shipment tracking
- Customs coordination and delivery scheduling
We don’t just promise stress-free moves. We deliver them.
Call to Action: Let’s Plan Your Move the Right Way
Ready to relocate from Japan to the USA? Don’t leave your move to chance. Choose a company that leads with integrity, experience, and care.
📞 Speak to a Relocation Specialist: 877-339-0267
