FAQ

How is my Sea & Air International shipment packed and how does it get there?
Your personal effects are carefully wrapped and packed into specially designed cartons by Sea & Air International (if you choose our packing service). Each piece of furniture is wrapped in protective materials. Then, depending on the overall size of your shipment, it is loaded into large wooden crates or steel containers.

How much notice do I need to give to book a moving date?
Although we will do our best to accommodate your needs and specifications, including “last minute” moves, we highly recommend that you book services at least 8 weeks in advance. Booking in advance will allow SDC International Shipping to better plan out your move in our logistics department – attending to your specific needs and carefully meeting your international relocation criteria. Doing so will ensure a “glitch” free move.

Do you carry marine cargo insurance? If so, what is your deductible? How much is it? What does your policy cover?
Yes, we highly recommend that any freight that is bound for shipping is covered by “all risk” type insurance. While in most cases shipments arrive safely, there are some instances outside of our control where damages occur – anything from rough seas to mishandling at port by port authorities. There are different kinds of insurance policies, however, we suggest “all risk” insurance – you can choose from anything from “zero” to one-thousand. Though we are not an insurance company. SDC International Shipping can assist you by providing valuable information to help you make the best choice to suit your needs.

How do I track my overseas shipment from beginning to end?
Not only will you remain updated of the status of your shipment by one of SDC International Shipping’s relocation specialists, but you will also be able to track the process of your overseas shipment through our innovative online tracking program. Please log into our customer center for further information and assistance. You will be able to manage your move through our customer center. Simply log in and you will have access to any information, documents and updates you may need. If you have any problems logging in, please feel free to contact our office for assistance.

What about Customs?
Customs officials exist to protect the laws and rules of their country and to collect duties and taxes in connection with their laws. Anyone planning a visit to a foreign country is personally responsible to honor the laws of the country to which he/she is a guest.

 

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